Terms and Conditions of Sale

These terms and conditions of sale are entered into on the one hand by the company DOCTEUR FILLER, with a share capital of €1,000, whose registered office is located in Marseille, registered with the Marseille Trade and Companies Register under number 905142675, hereinafter referred to as 'DOCTEUR FILLER' and managing the website Docteurfiller.fr, and on the other hand, by any individual or legal entity wishing to make a purchase via the website.https://skin-filler.com/en/Referred to below as "the buyer".

Article 1. Purpose

These terms and conditions of sale aim to define the contractual relationship between Docteur Filler and the buyer, as well as the conditions applicable to any purchase made through the website.https://skin-filler.com/en/. The purchase of a product through this website implies the buyer's unconditional acceptance of the present terms of sale, which the buyer acknowledges having read before placing an order. Prior to any transaction, the buyer declares, on one hand, that the purchase of products on the sitehttps://skin-filler.com/en/Is not directly related to their professional activity and is limited to strictly personal use, and on the other hand, have full legal capacity, allowing them to commit to these general terms and conditions of sale.

The company Docteur Filler reserves the right to modify these sales conditions at any time in order to comply with new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in effect at the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the website.https://skin-filler.com/en/Of the company Docteur Filler, subject to available stock. The company Docteur Filler reserves the right to modify the product range at any time. Each product is presented on the website with a description detailing its main technical characteristics. The photographs are as accurate as possible but do not bind the Seller in any way. The sale of products presented on the websitehttps://skin-filler.com/en/Is intended for all buyers residing in countries that fully allow the entry of these products into their territory.

Article 3. Rates

The prices listed on the product sheets of the internet catalog are in Euros (€) all taxes included (VAT included) taking into account the applicable VAT rate on the day of the order. Any change in the VAT rate may be reflected in the prices of the products. The company Docteur Filler reserves the right to modify its prices at any time, however, it is understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery charges, which are billed in addition to the price of the products purchased based on the total amount of the order. In mainland France, for any order equal to or greater than 100 euros including VAT, shipping costs are free; for any order less than 100 euros including VAT, a flat rate for shipping costs will be charged to the buyer at a variable amount.

Article 4. Ordering and Payment Terms

Before placing any order, the buyer must create an account on the website.https://skin-filler.com/en/. The account creation section is accessible directly from the side menu bar. During each visit, the buyer, if they wish to place an order or view their account (order status, profile, etc.), will have to log in using this information. The company Docteur Filler offers the buyer the option to order and pay for their products in several steps, with 3 payment options to choose from:

- Payment by check:The buyer selects the products they wish to order in the "cart", makes any necessary modifications (quantities, references...), checks the delivery address or provides a new one. Then, the shipping costs are calculated and presented to the buyer, along with the name of the carrier. Next, the buyer chooses their preferred payment method: "Payment by check". Finally, the last step offers the buyer the opportunity to review all the information, read and accept the terms and conditions of sale by checking the corresponding box, and then prompts them to confirm their order by clicking on the "Confirm my order" button. This final click constitutes the definitive conclusion of the contract. Upon confirmation, the buyer receives an order confirmation indicating that their order has been recorded. To finalize the payment and initiate the processing of the order, the buyer must print this order confirmation, along with their check made out to "Docteur Filler" at the following address: Docteur Filler 258 BD NATIONAL 13003 MARSEILLE. No cash payments should be sent. Only checks issued by a French bank will be accepted. Upon receipt of the check, the order will be processed, and the buyer will be notified by email. The company Docteur Filler will ship the products at the earliest 2 business days after the corresponding check has been cleared, subject to availability.

- Payment by bank transfer:The buyer selects the products they wish to order in the "cart", makes any necessary modifications (quantities, references...), checks the delivery address or provides a new one. Then, the shipping costs are calculated and presented to the buyer, along with the name of the carrier. Next, the buyer chooses their preferred payment method: "Payment by bank transfer". Finally, the last step offers them the opportunity to review all the information, read and accept the terms and conditions of sale by checking the corresponding box, and then prompts them to confirm the order by clicking on the "Confirm my order" button. This final click constitutes the definitive conclusion of the contract. Upon confirmation, the buyer receives an order confirmation indicating that their order has been recorded. To finalize the payment and initiate the processing of the order, the buyer must contact their bank to make the transfer corresponding to the amount of their order to the bank account of Docteur Filler, whose details are provided to the buyer. Upon receipt of the transfer, the order will be processed, and the buyer will be informed by email. The company Docteur Filler will ship the products no earlier than 2 working days after receiving the transfer corresponding to the order, subject to availability.

The confirmation of an order implies acceptance of these terms of sale, acknowledgment of having perfect knowledge of them, and waiver of relying on one's own purchasing conditions. All the data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an email address and has provided it on their order form, the company Docteur Filler will communicate to them by email the confirmation of the registration of their order.

If the buyer wishes to contact the company Docteur Filler, they can do so either by mail at the following address: Docteur Filler 258 BD NATIONAL 13003 MARSEILLE; or by email at the following address: 258 BD NATIONAL 13003 MARSEILLE.

Article 5. Retention of title

The company Docteur Filler retains full ownership of the products sold until full payment of the price, including principal, fees, and taxes.

Article 6. Withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or refund without penalty, except for return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.

Delivery service with tracking, signature required upon receipt. Delivery times are provided for information purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the buyer refunded. The company Docteur Filler may provide the buyer with the tracking number of their package via email. The buyer is delivered to their home by their mail carrier. In case of the buyer's absence, they will receive a delivery notice from their mail carrier, allowing them to pick up the ordered products at the nearest Post Office branch, within a timeframe indicated by postal services. The risks associated with transportation are the responsibility of the buyer from the moment the items leave the premises of the company Docteur Filler. The buyer is required to check the condition of the packaging and its contents upon delivery in the presence of the postal worker or the delivery person. In case of damage during transportation, any complaint must be made to the carrier within three days from the delivery date.

7.2.1. Delivery methods:

We offer delivery of your orders through Chronopost. This service allows you to receive your products quickly and safely.

7.2.2.Delivery time:

Delivery times vary depending on your location and the type of delivery chosen. In general, delivery times with Chronopost are as follows:

• Express delivery in 24 hours

Please note that these deadlines are indicative and may vary depending on periods of high activity (such as the year-end holidays), weather conditions, or any possible health restrictions.

7.2.3. Order tracking:

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can track the delivery of your package in real time on the Chronopost website.www.chronopost.frIt seems like your message is incomplete. Please provide more context or the text you would like me to translate from French to English.

7.2.4. Delivery cost:

The delivery costs by Chronopost depend on the weight, dimensions of your package, and your delivery address. The exact cost will be calculated and displayed at the time of validating your order.

7.2.5. International delivery:

Chronopost also offers international delivery services. The delivery times and fees for international shipments will be calculated based on the destination and the characteristics of the package.

7.2.6. Absence during delivery:

In case of absence during delivery, Chronopost will leave a delivery notice and your package will be deposited at the nearest relay point or at the nearest Chronopost agency. You can collect your package by presenting an ID and the delivery notice.

7.2.7. Claims and returns:

If you encounter any issues with the delivery (damaged package, delay, etc.), please contact our customer service as soon as possible. We will work with Chronopost to resolve the issue and ensure your utmost satisfaction.

7.3.1. Delivery methods:

We offer delivery of your orders via Chrono Relais. This service allows you to receive your products quickly and safely at a pick-up point of your choice, near your home or workplace.

7.3.2. Delivery time:

The delivery times by Chrono Relais are usually 24 to 48 hours for national deliveries, depending on your location and the selected pick-up point. Please note that these times are indicative and may vary depending on periods of high activity, weather conditions, or any health restrictions.

7.3.3. Selection of the pick-up point:

When validating your order, you will have the opportunity to choose the most convenient Chrono Relais pickup point for you. A list of available pickup points will be displayed based on your delivery address.

7.3.4. Order tracking:

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can track the delivery of your package in real time on the Chronopost website.www.chronopost.frIt seems like your message is incomplete. Please provide more context or the text you would like me to translate from French to English.

7.3.5. Availability notification:

When your package arrives at the chosen pick-up point, you will be notified by email and/or SMS. You will then have 7 to 14 days to collect your package, depending on the conditions of the pick-up point.

7.3.6. Package retrieval:

To collect your package, please go to the collection point with a valid ID and the tracking number or the notice of availability received by email/SMS.

7.3.7. Delivery cost:

The delivery costs by Chrono Relais are calculated based on the weight and dimensions of your package. The exact cost will be displayed at the time of validating your order.

7.3.8. Claims and returns:

If you encounter any issues with the delivery (damaged package, delay, etc.), please contact our customer service as soon as possible. We will work with Chronopost to resolve the issue and ensure your optimal satisfaction.

7.4.1. Delivery methods:

We offer delivery of your orders via Mondial Relay. This service allows you to receive your products quickly and safely at a pick-up point of your choice, near your home or workplace.

7.4.2. Delivery time:

The delivery times with Mondial Relay are usually 3 to 5 working days for national deliveries, depending on your location and the selected relay point. Please note that these times are indicative and may vary depending on periods of high activity, weather conditions, or any health restrictions.

7.4.3. Selection of the pick-up point:

When validating your order, you will have the option to choose the most convenient Mondial Relay pick-up point for you. A list of available pick-up points will be displayed based on your delivery address.

7.4.4. Order tracking:

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can track the delivery of your package in real-time on the Mondial Relay website.www.mondialrelay.frIt seems like your message is incomplete. Please provide more context or the text you would like me to translate from French to English.

7.4.5. Availability notification:

When your package arrives at the chosen pick-up point, you will be notified by email and/or SMS. You will then have 7 to 14 days to collect your package, depending on the conditions of the pick-up point.

7.4.6. Package retrieval:

To collect your package, please go to the collection point with a valid ID and the tracking number or the notice of availability received by email/SMS.

7.4.7. Delivery cost:

The delivery costs by Mondial Relay are calculated based on the weight and dimensions of your package. The exact cost will be displayed at the time of validating your order.

7.4.8. Claims and returns:

If you encounter any issues with the delivery (damaged package, delay, etc.), please contact our customer service as soon as possible. We will work with Mondial Relay to resolve the issue and ensure your optimal satisfaction.

Article 8. Guarantee

All products provided by the company Docteur Filler benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned to the company Docteur Filler, which will take it back, exchange it, or refund it. All complaints, requests for exchange or refund must be made by post to the following address: Docteur Filler 258 BD NATIONAL 13003 MARSEILLE, within thirty days after delivery.

Article 9. Responsibility

The company Docteur Filler, in the process of distance selling, is only bound by an obligation of means. Its liability cannot be incurred for any damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other involuntary issues.

Article 10. Intellectual Property

All elements of the website docteurfiller.fr are and remain the intellectual and exclusive property of the company Docteur Filler. No one is authorized to reproduce, exploit, or use in any way, even partially, elements of the site whether they are in the form of a photo, logo, visual, or text.

Article 11. Personal data

The company Docteur Filler is committed to preserving the confidentiality of the information provided by the buyer, which may be transmitted for the use of certain services. Any information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978. In this regard, the user has the right to access, modify, and delete the information concerning them. They can make this request at any time by mail to the following address: Docteur Filler 258 BD NATIONAL 13003 MARSEILLE.

Article 12. Dispute resolution

These terms and conditions of distance selling are subject to French law. For any disputes or legal actions, the competent court will be the one in Marseille.